Epilogue: How to terminate your PTCL Broadband DSL contract


After months of bearing mental torture, limited or no connectivity, and bandwidth and service charges apparently without having a usable service at hand, I have finally decided to throw in the towel and terminate the contract I have for PTCL Brandband DSL service. Now, since the monthly bill for the service comes augmented with the telephone bill, there is no easy way out to cancel the service. From what I gathered from the support folks, roughly here is the tedious procedure:

  • Grab a photocopy of the last paid telephone bill, along with a copy of your NIC.
  • If you still have the receipt from when you got the service, get a copy of that too; if not, then skip it, it is optional.
  • If you have been a subscriber for less than a year, you’ll have to return all the equipment, so pack it up in the box and get it ready.
  • Jot down an application addressed to (I believe) the PTCL DSL officer.
  • Head down to the nearest PTCL exchange office.
  • Hunt down the PTCL DSL officer in there somewhere.
  • Turn over the equipment (if any), application, photocopies of aforementioned documents, fill up a form, sign it up, and return it to the officer.

I think that is about it. I will go through all the hoops next week, so by that time, if I find any incoherency in the steps I have scribbled down, I’d definitely edit it up, and post an update.

I wrote a post a while back about the problems I have been facing with PTCL DSL. Apparently, judging from the responses the post attracted alone and from first-hand conversations I had with people, I am not the only one who has been annoyed the hell out of my mind from issues with PTCL DSL. In my case, I am willing to admit that it is mainly the low Signal-Noise Ratio (SNR) that is severely clamping down the connectivity — and, more often, completely chopping off all connectivity. However, I would like to highlight the fact that I had been using Cyber.net DSL for over an year on the exact same line, and I never had connectivity-related problems with it, despite the fact that on days when it would rain badly and the phone line would be nearly defunct, the DSL would continue to function nearly efficiently.

If you look at the tariff provided by similar DSL providers, such as Max.com, Cyber.net, and look back at the packages PTCL provides at relatively cheaper rates, and consider the problems people have been facing with PTCL DSL in particular, you’d be bent on believing that there is definitely a catch involved.

For what it’s worth, I had my stretch with PTCL DSL, and as much as I would’ve wanted it otherwise, it just didn’t work out between us.

Currently, I am content with WiMax from Wateen. Almost as a rule, wired connectivity is always superior to wireless, but, I suppose, those rules don’t apply here.

3 thoughts on “Epilogue: How to terminate your PTCL Broadband DSL contract

  1. (If you have been a subscriber for less than a year, you’ll have to return all the equipment, so pack it up in the box and get it ready. )———– I am the subscriber more than a year, So i should not return modem. From where u get to know this. Do you have any proof for this. Actually i made a phone call to PTCL and they told there is no such policy .

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