CyberHiSpeed: What a cock-up!


Cyber.Net’s monthly unlimited dial-up package, CyberHiSpeed, is cocking-up of late. It takes more than two to three failed dial-in attempts to successfully get through. It is interesting to note that the failure to dail-in is not attributed to unavailability of ports at the ISP’s end, although seldom it is, but to the peculiar ways in which the server to which connections are dailed-in responds to login credentials and other strings sent by the calling device. Half of the time the server blatantly fails to respond. The rest of the time the server spits back strings which cause the connecting device to get into a hung-up state. Having a server either not respond to login information well after a preliminary connection has been established by way of a phone call or hook-up the modem by sending undesired strings is an order of magnitutde more annoying than simply getting a BUSY dail tone back. I have no doubts the PSTN adds the appropriate amount for a connected call in such situations to the end-user’s telephone bill.

This is neither the place nor have I the time to provide detailed evidence of such behaviour. I do, however, plan on writing a descriptory rant in time to come. It need be noted that almost everyone who I have been in touch with who use CyberHiSpeed package have been facing similar problems and, likewise, shared the same sentiments.

I felt a strong sense of deja vu writing this. Oh, well!

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